FAQ
Shipping & delivery
Where does LATRAVLA ship to?
We currently offer domestic and international shipping. Please check our Shipping Policy for details on available destinations and rates.
How long does shipping take?
Orders are processed within 24 hours and typically arrive within 3-5 business days domestically. International shipping times vary depending on the destination. Tracking information will be provided upon dispatch.
What happens if my package is lost or damaged during shipping?
In the unlikely event that your package is lost or damaged during shipping, please contact us immediately so that we can initiate a claim or replacement. hello@latravla.com
Can I change the shipping address after I have placed the order?
If you need to change the shipping address after placing your order, please contact us as soon as possible. We'll do our best to accommodate your request, but it may depend on the stage of the shipping process and the policies of our shipping carriers. Email: hello@latravla.com
Returns
What is your return policy?
Due to hygiene reasons, we only accept returns on unused, unopened PillowWraps. If there is a manufacturing defect, we will replace your product. We want you to have the best experience with our products.
Can I return a product that was purchased with a promotion or discount code?
Products purchased with a promotion or discount code may be subject to additional terms and conditions. Depending on the promotion, we may not accept returns or exchanges for these products.
Our Products
Can I use the PillowWrap every night or just for travel?
You can use it every night! While it’s perfect for travel, it’s also ideal for maintaining a cleaner, healthier sleep environment at home.
Is your packaging eco-friendly?
Yes, we're committed to reducing our environmental impact and have taken steps to ensure that our packaging is eco-friendly. We use recyclable and biodegradable materials whenever possible, and we're constantly looking for ways to improve our sustainability practices.
Are your products ethically made?
Yes, we're committed to ethical manufacturing practices and strive to ensure that all of our products are made under fair and safe working conditions. We work closely with our suppliers to ensure that they meet our ethical standards and regularly monitor our supply chain to ensure compliance.
Care Instructions
Washing Instructions
🛁 Wash with Care – Cold Water Only
•Hand wash or machine wash on a delicate cycle using cold water (below 30°C/86°F).
•Use a pH-neutral, silk-friendly detergent to protect the fabric and silver nanoparticle coating.
•Avoid hot water – high temperatures change the texture and colour of the silk.
What happens if I wash my PillowWrap in hot water?
Hot water alters the texture and colour of the silk, making it stiffer and potentially damaging the silver nanoparticle coating. Always use cold water to maintain its luxurious feel.
⚠️ Beware of Skincare Oils
They Can Stain
Oil-based skincare and hair products may cause staining on the fabric.
If staining occurs, spot treat immediately (see stain removal steps below).
If using oils before bed, allow time for full absorption before sleeping on your PillowWrap.
How do I remove stains?
Dab gently with a mild silk-safe stain remover or a mixture of cold water and mild detergent. If dish soap is handy, this can also work.
Do not rub aggressively, as this can weaken the silk fibres.
Rinse thoroughly with cold water before air drying.
How do I dry the PillowWrap?
☀️ Drying – No Direct Sunlight or Heat
Lay flat or hang to dry in a shaded, well-ventilated area.
Avoid tumble drying, which can shrink or damage the fabric.
Do not wring out excess water – gently press between a towel to absorb moisture.
What should I avoid doing?
🚫 Say No To Harsh Chemicals & Rough Washing
No bleach, fabric softeners, or harsh detergents – they strip silk’s natural proteins.
Avoid dry cleaning, as solvents can break down the silver nanoparticle technology.
Wash separately or with other delicate fabrics to prevent snagging.
How do I store the PillowWrap?
👕 Storing Your PillowWrap
Store in a cool, dry place, away from direct sunlight.
Keep in a breathable fabric bag - like the pouch it came in (not plastic) to preserve freshness.
By following these steps, your LATRAVLA PillowWrap will stay luxurious, soft, and effective for years to come. ✨ Sleep clean, dream big!
Will washing affect the silver nanoparticle technology?
No, as long as you follow the care instructions (cold water, silk-safe detergent, no bleach). Harsh detergents and hot water can degrade the silk and silver properties over time.
Health & Safety
Is the PillowWrap safe for sensitive skin?
Yes! Silk is hypoallergenic and gentle on the skin, and the silver nanoparticle technology helps keep the fabric cleaner for longer, reducing irritation for sensitive skin types.
Can I use the PillowWrap during pregnancy?
While silver nanoparticle textiles are generally considered safe, if you have any concerns, consult your doctor.
Does the PillowWrap help with acne?
Yes! Silk reduces friction and absorbs less oil and bacteria than cotton pillowcases, helping to keep skin clearer. The antimicrobial silver nanoparticles provide an extra layer of protection.
Other FAQ
Do you offer gift wrapping?
Yes! Our PillowWraps make the perfect travel or self-care gift, and we offer beautiful packaging for gifting.
Can I become an ambassador or affiliate for LATRAVLA?
We love partnering with like-minded travellers and wellness enthusiasts. Apply here to become an ambassador!
Do you wholesale the PillowWrap?
Yes, we offer wholesale opportunities for select retailers. Contact us for details.