FAQ

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See our FAQs below

Product + Use

Care

Silk

Silver Ion Technology

Shipping

Orders + Returns

About LATRAVLA

Collabs

What is the PillowWrap?

A silk sleep surface designed to wrap over any pillow, giving you a clean, familiar layer wherever you sleep.

How is it different from a pillowcase?

It’s engineered for travel — it fits most pillows, packs flat, and creates a consistent surface in unfamiliar environments.

What does 'Universal Fit' mean?

The hidden elastic design allows it to comfortably over any size pillow. Big or small. It has even been used with a few jackets bundled inside!

Can I use it at home?

Yes. Many customers use it both at home and while travelling.

What comes with it?

Each PillowWrap is delivered in a recyclable branded box (perfect for gifting) and arrives in a biodegradable cornstarch sleeve inside an organic cotton travel pouch that is the perfect storage when you're on the go.

How do I wash it?

Hand wash or machine wash cold on a delicate cycle. Use a gentle detergent.

Can I tumble dry it?

No. Air dry only, away from heat and direct sunlight. Silk is a natural fibre - it is durable in its own unique way, but heat will destroy the fine fibre structure.

Can I use bleach or fabric softener?

No. Both will damage the silk.

How often should I wash it?

Every few uses, depending on travel and personal preference. If you're away for 1 week - don't feel the need unless it is soiled with drool or excess sweat etc. Otherwise. when you return home, wash and completely dry before you store it in the pouch for your next adventure.

What silk do you use?

100% mulberry silk, 22 momme — chosen for durability, softness, and performance. Sourced from Jiangsu province in China, where they have been developing and mastering the art of silk for centuries. 

Why silk?

Silk produces a smoother lower-friction surface than cotton which helps minimise hair frizz and sleep creases.  Furthermore, silk offers numerous benefits that simply aren’t possible without significant environmental consequences. 

Is it temperature regulating?

Yes. Silk naturally helps balance temperature across different climates. May you always find the cool side of the pillow.

What is the silver technology

The fabric is treated with silver-ion technology designed to help maintain freshness and reduce odour on the surface.

Does it replace washing?

No. It supports fabric freshness between washes — regular washing is still recommended.

Is it safe for skin?

Yes. The fabric is tested to meet international safety standards, including OEKO-TEX® certification.

Will it wash out?

No, SILVADUR silver-ion antimicrobial technology will not wash out of your silk pillowcase during normal cleaning.The treatment is designed to be durable with proper care.

Where does LATRAVLA ship to?

We ship Australia-wide and internationally. If your country isn’t available at checkout, contact us and we’ll assist where possible.

How long does shipping take?

Orders are dispatched within 1–2 business days. Australia: 3–7 business days. International: 7–14 business days

Will I receive tracking?

Yes. Tracking details are sent once your order is dispatched.

Can I change my address after ordering?

If your order hasn’t shipped, we’ll do our best. Contact us immediately at hello@latravla.com.

Do you offer express shipping?

Yes — available at checkout for selected locations.

Can I return my order?

Yes — unused items in original condition & packaging can be returned within 30 days.

Do you offer exchanges?

Yes. Contact us and we’ll arrange it.

What if my item is faulty?

We’ll replace or refund any faulty product — email us and we will sort it out asap. Silk is a natural material and on the very very rare occasion there can be imperfections.

What is LATRAVLA?

A travel sleep brand creating elevated, portable sleep solutions designed for life on the move.

Who is it for?

For travellers who value comfort, cleanliness, and consistency wherever they sleep.

Where is LATRAVLA based?

We are on the Gold Coast, Australia.

Do you offer wholesale?

Yes — contact wholesale@latravla.com for enquiries.

Do you work with creators and influencers?

Yes. We love working with creators who genuinely connect with LATRAVLA, travel, sleep, wellness and considered living.

Do you offer paid UGC collaborations?

We don’t currently pay for initial UGC or gifted collaborations. We prefer to begin by sharing our product with creators who are genuinely interested in experiencing LATRAVLA.

What do you offer in exchange for content?

We gift LATRAVLA product in exchange for an honest experience, review and agreed story or post. We want your genuine perspective — not a scripted endorsement.

What content do you expect?

This depends on the collaboration, but generally we’re looking for authentic content showing LATRAVLA being used as part of your real travel or sleep experience. Any agreed deliverables will be confirmed before product is sent.

Will I earn commission from my collaboration?

Yes. With your initial product delivery, you’ll receive a unique affiliate code through Shopify Collabs. Any eligible sales generated through your content and attributed to your code will earn commission, paid directly through the Shopify Collabs platform. It’s also a great way for us to identify successful partnerships that could grow into larger paid campaigns.

Does gifting guarantee that my content will be shared by LATRAVLA?

Not necessarily, but we love sharing beautiful, authentic content from our community and will always credit creators when reposting.

Could a gifted collaboration become a paid partnership?

Absolutely. We see gifting as an opportunity to discover creators who genuinely connect with the brand. If your content resonates with our audience and generates meaningful interest, engagement or sales, we’re very open to discussing a larger paid campaign.

Do you offer affiliate opportunities?

For selected creators, yes. Where there’s a strong fit, we can discuss ongoing affiliate or ambassador opportunities alongside future campaigns.

Who are you looking to collaborate with?

We’re particularly interested in creators with an engaged audience across travel, wellness, beauty, sleep and lifestyle. Audience size isn’t everything — brand alignment, content quality and genuine influence matter more to us.

How do I apply to collaborate?

Email hello@latravla.com with a short introduction, links to your social channels, audience information and why you think LATRAVLA would be a good fit for you.

We review every collaboration individually and will be in touch if we see a strong fit.

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