The PillowWrap™ is a universal mulberry silk wrap designed to fit almost any standard hotel, Airbnb, cabin, or home pillow. It creates a soft, hygienic barrier between your skin and unfamiliar sleep surfaces, while protecting hair and supporting cleaner sleep.

The PillowMask™ is a travel-ready silk eye mask designed to complement the PillowWrap™. It offers gentle pressure, a darker sleep environment, and luxurious protection for the delicate eye area while you rest.

With proper care, your PillowWrap™ can last 2–4+ years of regular travel and home use. Silk is a natural fibre – treat it gently and it will reward you with longevity.

If used daily, most customers choose to replace their PillowWrap™ every 18–24 months, depending on washing habits and how often they travel.

To preserve the silk and silver treatment, we recommend:

• Cold hand wash or delicate machine cycle
• Use a silk-safe detergent (avoid enzyme-based detergents)
• Wash inside a delicates bag
• Do not bleach or use harsh chemicals
• Do not tumble dry
• Air dry flat or on a line out of direct, harsh sunlight
• Steam lightly if needed

Yes. Use the coolest silk setting on your iron and always press on the reverse side of the fabric. Being a natural fibre, silk can get wrinkles when folded, this is normal for silk.

No. Fabric softeners, bleach and harsh stain removers can break down silk fibres and shorten the life of your PillowWrap™.

Yes. Genuine mulberry silk softens and can become slightly more matte with wear and washing. This is a normal ageing process of natural silk.

Please email hello@latravla.com within 7 days of receiving your parcel.

Include:

• Your order number
• A quick photo of the item you received

We’ll review and fix it straight away.

Yes. We proudly stand behind our craftsmanship. If your item arrives damaged or has a clear manufacturing fault, email us at hello@latravla.com with photos and your order number – we’ll arrange a replacement or solution as quickly as possible.

Silk deterioration can be caused by:

• Enzyme-based or harsh detergents and stain removers
• Bleach or optical brighteners
• Hot water washes
• Tumble drying on high heat
• Rough hotel pillow fabrics or rough surfaces (velcro, zips, jewellery, stubble)

If your PillowWrap™ has worn more quickly than expected and you’ve followed our care instructions, please contact us – we will always assess your case fairly and see how we can help.

Due to hygiene reasons, we can only accept returns on products that are unused, unopened, and still in their original packaging - within 30 days of arrival.

If your product is unused and unopened, we’re happy to arrange a return or exchange. Please email us within14 days of receiving your order so we can help.

Unfortunately, no. Once a product has been opened and used, we are unable to accept it back due to hygiene and safety standards. If your item is faulty, please email hello@latravla.com with your order number and photos of the product.

Our orders are shipped from Australia and China.

We ship via Australia Post for both domestic and international orders. We will also use International carriers for international orders.

Australia:

• Standard: 3–7 business days
• Express: 1–3 business days

International:

• Standard: 7–14 business days
• Express: 3–7 business days

Yes. Every order includes tracking. A tracking link will be emailed to you as soon as your parcel has been dispatched.

First, please:

• Check your tracking link for updates
• Contact Australia Post to lodge an enquiry, if needed

If you still need support, email us at hello@latravla.com – we will always do our best to help ensure you receive your order.

Yes. We offer wholesale opportunities for:

• Boutique hotels & retreats
• Travel & lifestyle stores
• Beauty & skin clinics
• Wellness spaces and gift retailers

For wholesale enquiries, please email wholesale@latravla.com

We love partnering with aligned, authentic storytellers who value travel, wellness, and elevated daily rituals. To collaborate, email us or DM us on Instagram with links to your work and we will be in touch.

Please visit our Press & Media page for recent features, or email hello@latravla.com with “LATRAVLA Media Enquiry” in the subject line for press kits, images and quotes.

From time to time we hire for roles in:

• Creative & content
• Operations & fulfilment
• Customer experience
• PR & partnerships

To express interest, email your CV (and portfolio if relevant) to hello@latravla.com.

You can join the restock list by clicking “Notify Me” on the product page. We restock in small, intentional batches.

Yes. LATRAVLA works in limited collections. Some colours or prints are limited editions and may not return once they’re sold out.

We release new colours and limited editions seasonally. Follow us on Instagram @latravla or join the newsletter to be the first to know.

Our silk fabrics and dyes meet OEKO-TEX® Standard 100, meaning they are tested for harmful substances and are safe for prolonged skin contact. Our Silvadur certification is for the SILVADUR™ 930 FLEX Antimicrobial product.

Yes - we offer a Quality Guarantee. If your product has any clear workmanship issues, contact us at hello@latravla.com with your order details and photos and we’ll help with a repair, replacement, or suitable resolution.

Yes. Our packaging is designed to be biodegradable or recyclable, and we support environmental and community initiatives through organisations such as1% for the Planet and programs in Australia and Bali.