LATRAVLA Privacy Policy
Effective Date: 27/11/2024
LATRAVLA Pty Ltd (“LATRAVLA,” “we,” “us,” or “our”) is committed to protecting your privacy in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, and disclose your personal information when you visit our website, purchase products, or interact with us in any way.
By using our website (the “Site”) or providing personal information to us, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, you should discontinue using our Site.
1. Collection of Personal Information
We collect personal information necessary to provide you with our products and services. This may include but is not limited to the following types of information:
• Contact Information: Name, email address, telephone number, and mailing address.
• Order Information: Payment details, shipping address, and purchase history.
• Account Information: Username and password when you create an account on our Site.
• Website Usage Information: Data related to your use of our Site, including IP address, browser type, referring/exit pages, and date/time stamps.
• Marketing Preferences: Your communication and marketing preferences when you opt in or out of our marketing emails.
We may also collect non-identifying data (such as browsing history or device information) to help us improve our Site.
2. How We Collect Personal Information
We collect personal information in various ways, including:
• Directly from you: When you make a purchase, create an account, sign up for newsletters, or contact us.
• Automatically: When you interact with our Site through the use of cookies and similar tracking technologies.
• From third-party services: Such as payment processors or social media platforms, when you connect your accounts with our services.
3. Use of Personal Information
We use the personal information we collect for the following purposes:
• To process transactions: Including fulfilling orders, shipping products, processing payments, and providing customer support.
• To improve our services and Site: By analyzing usage data and troubleshooting problems to enhance your experience.
• To communicate with you: Including sending order confirmations, responding to inquiries, and delivering updates or promotional materials you’ve consented to receive.
• To personalise your experience: By remembering your preferences, showing you relevant products, and offering personalised recommendations.
• To comply with legal obligations: Such as tax and regulatory requirements or for the prevention of fraud.
4. Disclosure of Personal Information
LATRAVLA may share your personal information with third parties, but only as necessary and with appropriate safeguards. This may include:
• Service providers: Such as payment processors, shipping companies, and technology service providers who assist us in operating our business and Site.
• Business partners: With whom we collaborate to offer products or services.
• Legal authorities: If required by law, such as in response to a court order, subpoena, or other legal processes.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
5. International Data Transfers
As part of our operations, your personal information may be transferred to, stored, or processed in countries outside Australia. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.
6. Cookies and Tracking Technologies
LATRAVLA uses cookies and similar tracking technologies to collect and store information when you use our Site. Cookies are small text files that help us understand how you interact with our Site, improve your browsing experience, and deliver personalised content and advertising.
You can control or disable cookies through your browser settings, although doing so may affect the functionality of our Site.
7. Marketing Communications
If you provide us with your contact details and consent to receive marketing communications, we may send you promotional offers, newsletters, or other information. You can unsubscribe from marketing emails at any time by following the instructions in each email or by contacting us directly at [Insert Email Address].
We will not send you unsolicited commercial electronic messages unless permitted by law.
8. Security of Personal Information
We take reasonable steps to protect your personal information from unauthorised access, use, alteration, and disclosure. We implement security measures such as encryption, secure servers, and restricted access to sensitive information.
Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security of your personal information.
9. Retention of Personal Information
We retain personal information for as long as it is necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We will securely delete or anonymise your personal information when it is no longer required.
10. Accessing and Correcting Your Personal Information
You have the right to access the personal information we hold about you and to request corrections if the information is inaccurate, outdated, or incomplete. If you would like to request access or correction, please contact us at hello@latravla.com
In certain circumstances, we may refuse access where permitted by law, such as where access would have an unreasonable impact on the privacy of others, or where we are legally prevented from providing access.
11. Your Privacy Rights
Under the Australian Privacy Act, you have the following rights:
• The right to access: You can request access to the personal information we hold about you.
• The right to correction: You can request that we correct any inaccurate or incomplete personal information.
• The right to withdraw consent: Where you have provided consent to process your personal information, you can withdraw it at any time.
To exercise these rights, please contact us at hello@latravla.com
We will respond to your request within a reasonable timeframe and in accordance with applicable laws.
12. Third-Party Websites
Our Site may contain links to third-party websites, plugins, or services that are not owned or controlled by LATRAVLA. We are not responsible for the privacy practices or the content of such external sites. We encourage you to review the privacy policies of those third-party websites before interacting with them.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any updates will be posted on this page, and we encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.
14. Contact Us
If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us at:
Email: hello@latravla.com
Address: PO BOX 427 Main Beach, QLD 4217
By using our Site or purchasing products from LATRAVLA, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.
