We accept returns within 30 days of delivery for eligible items that are unused, unworn, unwashed and returned in their original condition and packaging.

To request a return, please contact hello@latravla.com before sending your item back.

Changed your mind about a colour or style? We're happy to arrange an exchange where stock is available.

Items must meet our return conditions and be returned within 30 days of delivery.

Please contact hello@latravla.com to arrange your exchange before returning your item.

As LATRAVLA products are designed for close contact with the face, skin and hair, we cannot accept change-of-mind returns on products that have been used, slept on, worn or washed.

Please inspect your product before use and keep all original packaging until you're sure you'd like to keep it.

If your order arrives faulty, damaged or you receive the wrong item, please contact us as soon as possible at hello@latravla.com with your order number and photos of the issue.

We'll review it promptly and arrange an appropriate replacement, exchange or refund.

Unless an item is marked as final sale, sale items may be returned provided they meet our standard return conditions.

Final sale items cannot be returned for change of mind.

Your rights in relation to faulty products are not affected.

For change-of-mind returns and exchanges, return shipping costs are the responsibility of the customer.

We recommend using a tracked postal service, as LATRAVLA cannot be responsible for returns that are lost in transit.

If an item is confirmed to be faulty or was sent incorrectly, we'll assist with the return shipping arrangements.

Once your return has been received and inspected, we'll let you know when your refund has been approved.

Approved refunds will be returned to your original payment method. Please allow several business days for your bank or payment provider to process the refund.

Original shipping charges are not refundable for change-of-mind returns.

International customers are welcome to request a return within the same 30-day return period.

Return shipping, duties, taxes and other associated costs for change-of-mind international returns are the responsibility of the customer.

Email hello@latravla.com with your order number and we'll help you with the next steps.

Our returns policy is provided in addition to any rights you may have under Australian Consumer Law.