LATRAVLA is an Australian travel sleep and lifestyle brand.

Our website and online store are operated using Shopify and may use third-party providers to support services including payment processing, shipping, analytics, marketing and order fulfilment.

You can contact us at:

Email: hello@latravla.com
Country: Australia

You may use our website only for lawful purposes.

You must not use our website:

• for fraudulent or unlawful activity;
• to infringe the rights of LATRAVLA or another person;
• to introduce malicious code, viruses or other harmful technology;
• to interfere with the operation or security of the website;
• to scrape, reproduce or commercially exploit website content without permission; or
• to attempt to gain unauthorised access to our systems, accounts or data.

We reserve the right to restrict or terminate access to our website where we reasonably believe these Terms have been breached.

We make reasonable efforts to ensure product descriptions, photographs, colours, specifications, pricing and other information displayed on our website are accurate.

However, colours and appearance may vary slightly depending on your screen, device, lighting and individual product characteristics.

As silk is a natural fibre, minor variations in texture, finish and appearance may occur and do not necessarily constitute a product fault.

We may update product information, packaging, specifications or availability from time to time.

Submitting an order does not necessarily mean that we have accepted it.

After placing an order, you will generally receive an order confirmation. We reserve the right to decline or cancel an order where reasonably necessary, including where:

• a product is unavailable;
• pricing or product information contains an obvious error;
• payment cannot be authorised;
• we reasonably suspect fraud or unauthorised activity;
• shipping restrictions prevent us from fulfilling the order; or
• an order breaches these Terms.

If we cancel an order after payment has been processed, we will refund the amount paid for the cancelled item or order.

Prices displayed on our website are shown in the currency indicated at checkout.

Depending on your location and website settings, prices may be displayed in Australian dollars or another supported currency.

Prices may change without notice. Any price change will not affect an order that has already been accepted by us.

Any applicable shipping charges will be displayed during checkout before you complete your purchase.

LATRAVLA ships to selected international destinations.

International customers are responsible for ensuring that products ordered from LATRAVLA can lawfully be imported into their destination country.

Your order may be subject to customs duties, import taxes, VAT, handling charges or other fees imposed by your local authorities or delivery providers.

Unless expressly stated otherwise at checkout, these charges are not included in the product price or shipping fee and are the responsibility of the recipient.

LATRAVLA does not control these charges and cannot predict their amount.

Customs processing may also cause delays outside our control.

We accept the payment methods displayed at checkout.

Payment information may be processed by Shopify and/or third-party payment providers. LATRAVLA does not necessarily receive or store your complete payment card information.

You agree to provide current, complete and accurate billing and payment information when placing an order.

Orders are subject to our Shipping & Delivery Policy.

We currently allow 1–2 business days for order processing.

Estimated delivery after dispatch is:

Australia Post Standard: 3–7 business days
Australia Post Express: 1–3 business days
International: 7–10 business days

Delivery timeframes are estimates rather than guaranteed delivery dates.

International customs processing, postal disruptions, severe weather, peak periods and circumstances outside our reasonable control may affect delivery.

Once your order has been dispatched, tracking information will be provided.