Terms of Service

This website is operated by LATRAVLA. Throughout the site, the terms "we", "us" and "our" refer to LATRAVLA. By visiting our site and/or purchasing from us, you engage in our "Service" and agree to be bound by the following Terms of Service ("Terms"), including any additional policies referenced herein.

These Terms apply to all users of the site, including browsers, customers, merchants, and contributors of content.

If you do not agree to these Terms, you must not access or use the website.


1. Online store terms

You must be at least the age of majority in your state or territory to use this site.

You agree not to use our products for any unlawful or unauthorised purpose, nor violate any laws in your jurisdiction (including copyright laws).

A breach of any of these Terms will result in an immediate termination of your access to our Services.


2. General conditions

We reserve the right to refuse service to anyone at any time.

Your content (excluding payment information) may be transferred unencrypted across networks. Payment information is always encrypted.

You agree not to reproduce, duplicate, copy, sell, or exploit any portion of the Service without express written permission.


3. Accuracy, completeness & timeliness

We aim to ensure all information on this site is accurate and up to date. However, we do not guarantee that all content is complete, current, or error-free.

The material on this site is provided for general information only and should not be solely relied upon for decision-making.


4. Products & services

Certain products may be available exclusively online and may have limited quantities.

We make every effort to display product colours and images as accurately as possible. However, we cannot guarantee your screen will reflect exact colour accuracy.

We reserve the right to:

  • Limit sales to any person, region, or jurisdiction
  • Limit quantities of products
  • Discontinue products at any time

All descriptions and pricing are subject to change without notice.


5. Ordering & payment

We reserve the right to refuse or cancel any order.

We may limit or cancel quantities purchased per person, household, or order.

You agree to provide current, complete, and accurate purchase and account information.


6. Shipping & delivery

Orders are dispatched in accordance with our Shipping Policy.

Delivery timeframes are estimates only and may be affected by external factors outside our control.

LATRAVLA is not responsible for delays caused by carriers, customs, or unforeseen circumstances.


7. Returns & refunds

Returns are accepted only in accordance with our Returns Policy.

Due to hygiene reasons, used products cannot be returned unless deemed faulty.

Nothing in these Terms excludes your rights under Australian Consumer Law.


8. Product use & disclaimer

LATRAVLA products are designed to support comfort, hygiene, and sleep quality.

They are not medical devices and are not intended to diagnose, treat, cure, or prevent any condition.

Any information provided on this site is for general informational purposes only and does not constitute medical advice.


9. Third-party services

We may provide access to third-party tools or services.

We are not responsible for the content, accuracy, or practices of third-party websites or services.


10. Intellectual property

All content on this site, including text, images, branding, and product designs, is the property of LATRAVLA and is protected by intellectual property laws.

You may not use, reproduce, or distribute any content without prior written consent.


11. Limitation of liability

To the fullest extent permitted by law, LATRAVLA shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of the Service or products.

Where liability cannot be excluded, it is limited to the maximum extent permitted by law.


12. Indemnification

You agree to indemnify and hold harmless LATRAVLA from any claim arising from your breach of these Terms or misuse of the Service.


13. Privacy

Your submission of personal information is governed by our Privacy Policy.


14. Changes to terms

We reserve the right to update or modify these Terms at any time.

Changes will take effect immediately upon posting to the website.


15. Governing law

These Terms are governed by the laws of Australia.


16. Contact information

For any questions regarding these Terms, please contact:

LATRAVLA
Email: hello@latravla.com

A note from LATRAVLA

We believe sleep is essential to how you feel, heal, and move through the world. Every product we create is designed with care, intention, and respect for your wellbeing - wherever you rest your head.