Effective Date: 22 October 2024

Welcome to the LATRAVLA website (the "Site"), operated by LATRAVLA Pty Ltd (“LATRAVLA,” “we,” “us,” or “our”). These Terms of Service ("Terms") govern your use of our Site, any related services, and any purchases you make through the Site. By using the Site or making a purchase, you agree to comply with and be bound by these Terms.

Please read these Terms carefully before using the Site or purchasing any products. If you do not agree to these Terms, you must discontinue using the Site immediately.

 1. General Terms

LATRAVLA operates as an Australian company and abides by the laws and regulations governing e-commerce in Australia. By accessing or using our Site, you agree to these Terms and any applicable laws. We reserve the right to update or modify these Terms at any time without prior notice. Changes will become effective immediately upon posting on this page. Continued use of the Site after any such modifications constitutes your acceptance of the revised Terms.

2. Eligibility

By using our Site, you confirm that you are at least 18 years of age or that you have legal parental or guardian consent to use this Site. You also represent that the information you provide is accurate and complete and that you will update this information as necessary.

3. Orders and Payment

3.1. Placing Orders

When you place an order on our Site, you are agreeing to purchase products from us subject to these Terms. All orders are subject to availability, and we reserve the right to refuse any order at our discretion.

3.2. Pricing

All prices listed on our Site are in Australian Dollars (AUD) and are inclusive of GST (Goods and Services Tax) unless otherwise stated. We strive to ensure that all prices are accurate; however, errors may occur. If we discover an error in the price of any goods you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it.

3.3. Payment Methods

We accept all major credit and debit cards, as well as payment through trusted third-party payment processors. By placing an order with us, you represent that the payment details you provide are valid and correct, and you authorise us to charge the full amount to your payment method.

4. Shipping and Delivery

4.1. Dispatch Time

All products are typically dispatched within 24 hours of the order being placed. During peak times, dispatch may take up to 48 hours.

4.2. Delivery

LATRAVLA ships across Australia and internationally. Estimated delivery times are provided on our Shipping page, but these are approximate and may vary depending on your location and unforeseen circumstances.

4.3. Shipping Costs

Shipping costs will be calculated at checkout based on your delivery location. Free shipping may be available for orders over a certain value, as indicated on our Site.

4.4. Customs, Duties, and Taxes

International orders may be subject to customs duties, taxes, or other fees levied by the destination country. These are the responsibility of the customer, and LATRAVLA cannot predict or control these charges.

5. Returns and Exchanges

5.1. Return Policy

Due to the nature of our products, we only accept returns if the product has not been used and is in its original, unopened condition. Returns must be requested within 30 days of delivery. Unfortunately, for hygiene reasons, we cannot accept used returns.

5.2. Quality Guarantee

We offer a quality guarantee on all of our products. If you believe your product is defective due to workmanship or materials, please contact us at [insert email] within 30 days of receiving your order, and we will arrange a replacement or refund.

5.3. Refunds

Refunds will only be processed for products returned in their original, unused condition. Once we receive the product and inspect its condition, refunds will be processed within 10 business days. Please note that original shipping costs are non-refundable.

6. Intellectual Property

All content on this Site, including but not limited to text, images, product designs, logos, and trademarks, is the intellectual property of LATRAVLA or our licensors and is protected under Australian copyright and trademark laws. You may not copy, reproduce, distribute, or create derivative works from any content on this Site without prior written consent from LATRAVLA.

7. User Accounts

You may be required to create a user account to purchase products or access certain features of the Site. You are responsible for maintaining the confidentiality of your account information, including your password, and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account.

8. Product Information and Usage

We strive to ensure the accuracy of all product descriptions, images, and specifications. However, colours may vary depending on your display settings, and some slight variations may occur. All products should be used according to the instructions provided, and LATRAVLA will not be held responsible for any improper use.

9. Limitation of Liability

To the fullest extent permitted by law, LATRAVLA will not be liable for any damages (including, without limitation, indirect, incidental, consequential, or special damages) arising out of or in connection with your use of this Site or products purchased through this Site. Our liability to you in any circumstance is limited to the purchase price of the products you have ordered.

10. Warranties

We provide our products 'as is' and make no warranties, whether express or implied, regarding the merchantability, fitness for a particular purpose, or accuracy of the information provided on this Site, except as required by Australian Consumer Law.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of Queensland, Australia. By using this Site, you agree to submit to the jurisdiction of the courts located in Queensland for any disputes that may arise in connection with these Terms.

12. Dispute Resolution

If a dispute arises out of or in connection with these Terms or the use of our Site, you agree to first attempt to resolve the dispute informally by contacting us at [insert contact email]. If the dispute cannot be resolved informally, it may be resolved through arbitration or mediation in Queensland, Australia, in accordance with Australian laws.

13. Termination

LATRAVLA reserves the right to terminate or suspend your account and access to the Site without notice for any violation of these Terms, fraudulent activity, or any activity that is harmful to LATRAVLA or its customers.

14. Privacy

Your privacy is important to us. Please refer to our [Privacy Policy]() for more information on how we collect, use, and protect your personal information.

15. Contact Us

If you have any questions or concerns about these Terms, please contact us at:

Email: hello@latravla.com